One price. Per event.

Common questions

• Why no free trial?

  We refund within 30 days instead. Run a real event on Moimio; if it does not fit, you get your money back. A trial on test data would not tell you much anyway.

• We run the same retreat every year. Is there a subscription, or do we pay each time?

  There is no subscription and no annual plan. Each event you run is a paid event, including a retreat you hold every year. A monthly subscription would mean paying for the months you are not using the software, so with Moimio you pay per event, not continuously in the background. If €150 per event genuinely does not fit your situation, the software is open source and you can self-host it free. That option exists for exactly that reason.

• Does the price change with the number of participants?

  €150 covers an event of up to 300 participants, whether 50 come or 300. For anything larger, get in touch and we will work out a price that fits. Moimio is built for events in roughly that range; below 50 the value is harder to justify.

• Who pays VAT?

  Paddle handles the sale as our Merchant of Record. That means Paddle, not Pistio, is officially your transaction counterparty: they issue the invoice, calculate VAT/GST/sales tax based on your location and business status, and file taxes worldwide. UK customers pay UK VAT (reclaimable for VAT-registered businesses); EU B2B customers with a valid VAT number pay net under reverse-charge. Customers in 100+ other jurisdictions see the applicable rate at checkout.

• What happens to our data when we delete our account?

  Deleting your account pauses it rather than erasing it straight away. For 30 days you can download a complete copy of your data through a private link, with no sign-in needed. For 44 days you can reopen the account in one click, with no payment, and everything is restored as it was. After 44 days the account and all its data are permanently erased, including from backups. Exports are CSV and JSON, so participant data stays usable outside Moimio.

• How is Moimio different from full church management platforms?

  Platforms that cover broad church operations, like services, donations, ministries, member databases and scheduling, are usually a better fit for ongoing administration. They manage the year. Moimio handles one workflow: registration and preference-based allocation for a retreat, camp, or conference. The two sit side by side.

• Does Moimio use AI for assignments? Was AI used to build it?

  The allocation engine doesn't use AI. It's a deterministic, rule-based algorithm: the same inputs always produce the same outputs, and every assignment can be traced back to the rules and preferences that shaped it. The software itself was built with AI assistance by someone with firsthand experience organising retreats and small to mid-sized conferences. Large language models accelerated the coding work, but architectural decisions, what gets included, and the product direction remained human. The source code is open and available on GitHub.